Refund policy

We want you to enjoy our coffee as much as we enjoy roasting it. If something is not right, email sales@lonsdalestreetroasters.com with your order number and we will sort it out.

Faulty, damaged or incorrect items

Contact us within 7 days of delivery with your order number and a photo. We will replace the item or refund it in full, and we cover return postage. Nothing in this policy limits your rights under the Australian Consumer Law.

Change of mind

Unopened coffee, equipment and merchandise can be returned within 30 days of delivery in original, resalable condition. Return postage is at your cost, and we recommend a tracked service, as we cannot refund an item that does not reach us.

Coffee is a fresh food product, so we cannot accept change-of-mind returns on coffee once the bag has been opened. If you are unsure which coffee to choose, email us before you order and we will point you in the right direction.

Refunds

Approved refunds are processed to your original payment method. Please allow a few business days for your bank to show the funds.

Subscriptions

You can pause, skip, reschedule, change or cancel your subscription at any time from your account. There is no minimum term and no cancellation fee. Changes made before your next billing date apply to that delivery.