Refunds & Returns

Lonsdale Street Roasters want you to enjoy their products as much as they enjoy making them. If you have questions or concerns regarding a purchased product, please contact us sales@lonsdalestreetroasters.com.

Refunds policy

If for any reason you are not completely satisfied with your membership service purchase we will give you a 30 day money-back guarantee from the time you receive the goods.
If for any reason you are not completely satisfied with your product purchase in the event there is nothing incorrect with your order however you have simply decided the goods are no longer wanted. Please feel free in contacting us within seven days of the invoice date by email, telephone or facsimile to arrange the return of any unopened re-salable items. In this situation Lonsdale Street Roasters is pleased to provide a full refund for the product invoice value minus any shipping & handling costs we incur. Our customer service staff shall be pleased to guide you through this process. Please email us at sales@lonsdalestreetroasters.com within that time if you are not satisfied with your purchase so that we can resolve any problems.

Returns policy

This refund policy does not apply to goods that have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Lonsdale Street Roasters will not be responsible for parcels lost or damaged in transit if you choose not to insure.