Privacy & Security

Introduction

Lonsdale Street Roasters regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Lonsdale Street Roasters users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us at sales@lonsdalestreetroasters.com

Collection of Information

In order to use the Lonsdale Street Roasters online payment service, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Lonsdale Street Roasters is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website or online payment service.

Use of Collection Information

Any details collected from Lonsdale Street Roasters customers is required in order to provide you with our online payment service, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our online payment service, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security of our online payment service, you can email us at sales@lonsdalestreetroasters.com.

Access to Collected Information

If your Personally Identifiable Information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@lonsdalestreetroasters.com.

Orders

If you purchase a product or service from us, we may request certain Personally Identifiable Information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Lonsdale Street Roasters uses Personally Identifiable Information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@lonsdalestreetroasters.com. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Lonsdale Street Roasters may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your Personally Identifiable Information for any other purpose. Lonsdale Street Roasters does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Lonsdale Street Roasters site to external entities are not covered within this policy.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Lonsdale Street Roasters Security Policy

Online Security

Lonsdale Street Roasters uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.

Your complete credit card number cannot be viewed by Lonsdale Street Roasters or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Lonsdale Street Roasters.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Lonsdale Street Roasters Delivery Policy

Physical goods

If ordering online, you will receive an email confirmation from eWAY containing your payment details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Post within Same day; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at sales@lonsdalestreetroasters.com .

Lonsdale Street Roasters Refund & Returns Policy
If for any reason you are not completely satisfied with your membership service purchase we will give you a 30 day money-back guarantee from the time you receive the goods.
If for any reason you are not completely satisfied with your product purchase in the event there is nothing incorrect with your order however you have simply decided the goods are no longer wanted. Please feel free in contacting us within seven days of the invoice date by email, telephone or facsimile to arrange the return of any unopened re-salable items. In this situation Lonsdale Street Roasters is pleased to provide a full refund for the product invoice value minus any shipping & handling costs we incur. Our customer service staff shall be pleased to guide you through this process.

Please email us at sales@lonsdalestreetroasters.com within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Lonsdale Street Roasters will not be responsible for parcels lost or damaged in transit if you choose not to insure.